Support

Reach out to us in case of bugs, feedback, or any product ideas or suggestions.

Contact us

Write to us at hello@jugs-app.com. We keep a close eye on the inbox. If you have an account, writing from your Jugs login email helps us find it faster.

Do I need an account?

No. The app works fully without one. Signing in backs up your climbing log to the cloud so it stays permanently saved in your account.

How do I delete my account?

Open the account sheet in the app, go to Settings and tap Delete account. That deletes your account together with your climbing log, your profile and your videos. It cannot be undone. Nothing is kept after that, apart from short lived backups that clear out within 30 days.

Don't have the app anymore? Email us at hello@jugs-app.com from your login email and we will delete your account for you.

Your data

Everything about how we handle personal data is in the Privacy Policy.